Shipping Information
Thanks for shopping with www.mofage.store. International shipping might experience delay due to covid-19. To keep track of your order, contact support@mofage.store so we can provide you the order’s tracking number.
Where we can ship to
Our aim is to provide you with the best shipping options and we currently support shipping to countries including the United Kingdom, Ireland, France, Netherlands, Belgium, Luxembourg, Germany, Austria, Switzerland, Norway, Iceland, Denmark, Sweden, Finland, Italy, Portugal, Portugal, Greece, Slovenia, Czech Republic, Portugal, Cyprus, Bulgaria, Croatia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Netherlands, United States, Canada, Australia, New Zealand, Japan, Singapore, Korea, Hong Kong, Taiwan, Israeland most other countries and regions.
How long does it take to arrive?
1. Most in-stock products orders are processed within 3-5 business days and then shipped via FedEx and TNT or another major carrier. If you place an order on Saturday, Sunday, or on a holiday, it will ship on Monday or workday.
Shipping Time: This refers to the time it takes to ship an item from our fulfillment center to its destination.Generally, it takes about 15-20 working days.
2. The shipping time for PRE-ORDER is based on the shipping date shown on the product page. You will receive your package in 25-30 business days after the shipping date.
Shipping Costs
$10:Japan, Singapore, Korea, Hong Kong, Luxembourg, Taiwan.
$20:The rest of the countries and regions not listed.
*Shipping charges in some special areas will vary.
Tracking Package
When your order is completed, an email confirmation containing your tracking information is sent straight to your email. If you have already placed an order and would like to track your order status, log in to Your Account or email us at support@mofage.store we’ll be happy to give you an update!
Kindly note that, if you didn't receive the package within our shipping time or the package you received missing items, please contact support@mofage.store within a week. In the addition, if you see the package was returned to the sender, we will check it for you as soon as possible. Please kindly note that we need to confirm that the package was returned to our overseas warehouse before we can re-ship it for you.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@mofage.store, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.
Any delivery date given by us is our best estimate only, and we cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order. If the package is returned due to the customer's failure to pick up the package in time, wrong address, or other reason, we will reserve the right to ask you to pay twice the delivery cost for redelivery or refund.
*Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email. We will try our best to process each order in a timely manner, but it is difficult to be perfect, if this happens, hope you can understand.
About Tax
For most of the countries, our customers do not need to pay import fees, duties or VAT(Valued Additional Tax). In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
If you have any further questions regarding shipping or any other subject, please feel free to contact us at support@mofage.store and we will be happy to assist you.
